Deleting the account is separate from deleting the app or cancelling a store subscription. Review all three before continuing.
Submit an account-deletion request
- Open More in the app.
- Choose Privacy and data.
- Choose Request account deletion and review the notice before confirming.
What the request covers
The request is linked to your signed-in account so account, sync, and family data can be verified and processed under the applicable retention policy. The app shows the saved request status.
Data stored on the device
A medication plan may remain on the device after you submit a request. Remove it in the app or clear app data in device settings if you also want it removed from that device.
Store subscription
Deleting an account does not cancel an App Store or Google Play subscription. Cancel renewal in the store you used to prevent a later renewal.
Review and status
The request is stored with a trackable status. Limited records may be retained when required by law or to resolve a payment dispute, with use restricted to that purpose.
Need help?
If you cannot sign in, use the support channel shown on the store listing and ask to restore access so you can submit a verified request. Never send anyone your password or verification code.